Support Essentials

Please use the form at right for customer service and related questions. This includes misprinted books, miniature kits with missing or miscast parts, or similar. Make sure you select the proper category for your request.

Website Feedback:

Please use this category for any errors, bad links, or other issues with the Dream Pod 9 web sites.

Rules Requests:

If you have rules questions send them to the gearupmailbag [at] (Gear Up mailbag). Official rules updates will be provided in the free Gear Up! magazine.

Retailer Ordering and Info:

If you are a retailer and wish to place an order or have any questions, please let us know. Click the following retailer information link to a page with our Distribution, Direct Retailer Account, Retailer Credit Card Form, and latest excel order sheet with updated retailer pricing information.

Product/Order Requests:

If you have any questions about or products or orders from our online store, please use this category. 

For miscast or missing parts from kits, please use the contact form or email rdubois [at] directly.

Please include:

  • Description of miscast or missing part(s)
  • Your full name and mailing address
  • Dream Pod 9 Online Store order number if ordered directly from us

Marketing/Media Requests:

This category can be used to reach out Media Coordinator. Please feel free to contact us about upcoming events and related requests.