Support

For Customers

Please use the form below for customer service and related questions. This includes misprinted books, miniature kits with missing or miscast parts, or similar. Make sure you select the proper category for your request.

> Website Feedback:

Please use this category for any errors, bad links, or other issues with the Dream Pod 9 web sites.

> Rules Requests:

If you have rules questions you can also visit the DP9 Forum at the following link, login and post them in the appropriate thread.

> Product/Order Requests:

If you have any questions about or products or orders from our online store, please use this category.

For miscast or missing parts from kits, please use the contact form or email rdubois@dp9.com directly.

Please include:

  • Description of miscast or missing part(s)
  • Your full name and mailing address
  • Dream Pod 9 Online Store order number if ordered directly from us

> Marketing/Media Requests:

This category can be used to reach out Media Coordinator. Please feel free to contact us about upcoming events and related requests by email at rdubois@dp9.com.

 

Customer Service and Related Questions Form

 

 

For Retailers

Distributor for Retailers (Updated June 22nd, 2019)

Dream Pod 9 is currently talking to several US, Canadian, and European Distributors about carrying our upcoming new edition of Heavy Gear Blitz, Quick Start Rulebook and all our new plastic miniature Army Boxes. Along with support products like our Status Token and Faction Commander Token packs, Faction Decal Packs, Faction Patches, and Heavy Gear Resin Terrain. We’ll be updating this section in the coming weeks as Distribution deals are signed and product is ship to them. Once the Distributor is listed below Retailers in their region will be able to place orders via them for the Core Heavy Gear Blitz Products Only that we listed above. Special order products should be made directly thru Dream Pod 9.

Dream Pod 9 Direct Retailer Accounts

Dream Pod 9 sells directly to Retailers. This is to make sure that customers can get our products in stores. We will also continue to support the regular distribution network, although it may only stock our Core Heavy Gear Blitz Products Only. To make sure you can get the product you need to sell, in a timely manner, you can now ordered it directly from us. Our basic retailer terms are as follows. We’ll also add you to our list of Retailers on the website.

Retailer Account Terms

Retailers please contact Robert Dubois at Dream Pod 9 by Phone (514) 523-1350 or Email “rdubois@dp9.com“, to setup a Retailer Account with Retailer’s credit card info or other payment method, before they can place their first order. Retailers will be asked to provide proof of a physical store front; email us either a picture of the store front, copy of your business license, electric bill with the store’s name and address, or some other proof. You can also scanned it and emailed it to us.

A link below has a PDF that you can download, print, fill out, scan, and email back to us with your Retailer Info and Credit Card authorization.


All prices are in US Dollars (USD).

Retailer Orders can be placed by phone (514) 523-1350 ask for Robert, or by email using our most up to date excel order sheet.

All orders must be prepaid using VISA or Mastercard, or PayPal before shipping. Please note you can’t use the online store total for PayPal method directly as it will charge you the full retail without any discount applied. In all cases we will get back to you via email with the total cost after all the discounts have been applied, before anything is charged.

Ordering Option: A link below has a Retailers Excel Format Order Sheet, with release schedule included, to make placing orders for Heavy Gear Blitz and other select products easier. Just download the excel file, the green text is editable, fill in your quantities and retailer address and phone number at the top right. The excel sheet calculates all the discounts and total cost at the bottom. Then save the file with a name like “yourstorenameDP9Order.xls” and email the file back to us at “rdubois@dp9.com“, also please mark in your email header “DP9 ORDER” so it is easy for us to spot. We will update these sheets as new products are released or older products go out of stock.


Retailer Standard Discounts on the SRP are 40% off Dream Pod 9 Books and Miniatures.

We have No Minimum Order for American and Canadian Retailers, but a basic shipping cost of $14.35 USD is charged on all orders under $350.00 USD after discount is applied when shipped in the USA or Canada. If the order is over $350.00 USD after the discount is applied we give free shipping to the retailer in the USA or Canada.

We have No Minimum Order for International Retailers, but a basic shipping cost of $14.35 USD is charged on all orders under $350.00 USD after discount is applied when shipped to a forwarder in the Continental USA or Canada. If the order is over $350.00 USD after the discount is applied we give free shipping to the forwarder in the Continental USA or Canada. If shipping is required to an overseas location and exact shipping charge by US Post is charged to the International Retailer.

Dream Pod 9 ships out orders once a week by Canada Post for Canadian Orders, using expedited service and by US Post for USA Orders using Priority Mail or UPS ground service.

In the event that an item is temporarily out of stock and can’t be shipped within a week of the order being received the Retailer will be contacted.

Contact Information

To open a retail account with us, please contact Robert Dubois, at our main office by phone or email:

Robert Dubois
Dream Pod 9, Inc.
5000 Iberville, Suite 329
Montreal, Quebec, H2H 2S6
Canada

Phone: (514) 523-1350
rdubois@dp9.com